Pawssum reviews

My beautiful scruffy girl who had been with me 12 yrs was suffering with liver mass, took a bad turn on Monday 7/10/24.
I was desperate as my regular vet was closed and I live in a country area.
By chance I found Pawssum, and I am blessed that my baby was able to be relieved of her suffering.
The vet came to our home, he was so respectful gentle and kind with our precious girl.
She went so peacefully.
I cannot praise enough as it brought us peace and blessings that she was out of pain.
Scruffy will be home after her cremation
I even received a call asking how things
were and any extra instructions for my baby’s departure to heaven.
Thankyou all for your wonderful service.🐕🐕🐕❤️

Dr Bahaa was excellent in helping our beautiful Kiki to cross the rainbow bridge after a long illness. He was kind, respectful and gentle. He helped make a an extremely emotional time a little easier and we thank him for the service he gave.

Absolutely terrific service. This was the second time i have had to use the at home euthanasia – genuine compassion, really speedy service and always receptive to any needs. Its comforting that in a time of genuine sadness that all these logistics are so easily taken care for you.

We appreciated doing this at home rather than taking our dying boy to the vet clinic. We were all very distressed but I’m glad we were together and able to take our time saying goodbye.

Would highly recommend this company due to their customer service, sensitivity and support at a time of grief and stress.

Extremely happy with the service our beloved Diesel passed away at home in his own bed surrounded by his family.
Thanks to Dr Jared for being so kind and cosiderate to or needs

Dr Stephen was extremely compassionate and considerate throughout this very traumatic time for our family.

This was such a positive experience in an awful situation. Dr Cooper was professional, caring and explained step by step the procedure so there were no surprises. Very happy to recommend this very professional company with special thanks to Dr Cooper.

Good service

We made the heartbreaking decision to put our 16 year old beagle down last week. It was an incredibly hard decision, but we are so grateful for the kindness and compassion of the Pawssum team. Dr Cooper was amazing; he talked us through everything with such a thoughtful and gentle approach. Our lovely old dog Homer went to sleep peacefully in his own bed, surrounded by the people that loved him and a wonderful vet.

We made the heartbreaking decision to put our 16 year old beagle down last week. It was an incredibly hard decision, but we are so grateful for the kindness and compassion of the Pawssum team. Dr Cooper was amazing; he talked us through everything with such a thoughtful and gentle approach. Our lovely old dog Homer went to sleep peacefully in his own bed, surrounded by the people that loved him and a wonderful vet.

We made the heartbreaking decision to put our 16 year old beagle down last week. It was an incredibly hard decision, but we are so grateful for the kindness and compassion of the Pawssum team. Dr Cooper was amazing; he talked us through everything with such a thoughtful and gentle approach. Our lovely old dog Homer went to sleep peacefully in his own bed, surrounded by the people that loved him and a wonderful vet.

Thanks to Pawssum and Dr Kel for your compassionate care in such a difficult time for us at short notice. Our beautiful girl is now at peace x

Thank you to Pawssum and Dr Kel for your compassionate service to help our beautiful girl be free from pain. Being able to provide this service at short notice provides comfort during such a difficult time. Thank you Dr Kel, it means a lot to us.

Dr Stephen helped us say goodbye to our beautiful girl Mishka at home today. He was so kind and informative and made what is such an emotional experience that little bit easier. Dr Stephen looked after our puppy with such care and compassion like she was his own. Thankyou so much.

Dr Cooper was wonderful with our beloved April. All options were discussed thoroughly. Our beautiful girl and us were treated with the utmost respect and care. She went to sleep in her own bed in her own home surrounded by the people who loved her. If there is such a thing as a good death, April had it.

An extremely emotional event was well managed by the team.

Nothing unnecessary was said and team was very calm, clear and understanding.

Helped me focus on my pet.

Thanks

Pawssum was fantastic to deal with and made the booking process of letting our family dog go so much easier. I called around to a few local vets a day before a public holiday and wasn’t able to get anyone to do a home visit as all were fully booked, I wish I came across Pawssum earlier as Dr Beshoy came out in under 2 hours after I submitted the booking. Thank you Dr Beshoy for your extreme kindness and professionalism. You made a heartbreaking decision so much easier.

We initially requested a Quality of Life assessment of our 12 year old GSD Xena because we wanted to be certain there was nothing further we could do for her. Based on Dr Stephen’s assessment, we opted for euthanasia. Dr Stephen gave us options, and did not rush the process, however his assessment was clear which is exactly what we wanted. During the euthanasia process, Dr Stephen was extremely kind and patient, he made recommendations that would assist Xena during the process, and the way he treated Xena and the manner he spoke to her was lovely . Thanks so much Dr Stephen. You made a very hard process much easier, not only with your skills and competencies as a vet, but your kindness to Xena and her family as well.

Dr Jared was so caring and compassionate and our little dog Sammy had a lovely peaceful end

Dr kel was very professional and extremely caring made us fell so much better in this difficult time with our dog pebbles would not hesitate in recommending her to any one for your services in the future
Thanks a lot
Bob Barnes

Our vet DR Shagufta was amazing. She explained the process to us and allowed us the space to spend the last few moments with our beloved Moose.
Moose was able to be in our arms as he slipped to sleep. Moments later he passed peacefully. Dr Shagufta was compassionate and caring throughout the process.

On Friday 12 April we said a very sad goodbye to our beloved fur baby, Angus, at home. Dr Bahaa was kind, gentle and understanding which we very much appreciated at what was an extremely difficult and emotional time for the whole family.

Emma was so kind and considerate to us and gave our dog, Missy, a peaceful end. Thank you.

Dr Tamara was very caring, arrived on time. Jessica had no idea she was being put to sleep or being seen by a vet. Thoroughly recommend Dr Tamara.

Dr Stephen was amazing when providing our dog Stiggy with a comfortable send off. He was very understanding and sympathetic of our loss of Stiggy and could not recommend him enough! Stiggy was peaceful and made comfortable which made the send off feel right. Thank you so much Dr Stephen

Everything happened in a timely manner. Thank you

Helpful and caring result.

Very thankful for the gentle and understanding care given to us for the peaceful passing of our beloved 17 year old dog Belle.

The time had come for our 14yo little man, Teddy, to cross the rainbow bridge.
It was a very hard family decision to make. He could hardly walk and had lost control of all bowel and bladder movements.
As Teddy was always anxious and scared of going to the vets, we had the vet, Dr. Beshoy, come to us.
Dr. Beshoy was very sympathetic, compassionate, professional and showed a lot of empathy to us and our situation. He was very respectful with Teddy at all times, which was of great comfort to us and also to Teddy, who was happy in his own home.
The lovely people at Pawssum kept me informed every step of the way either by text, email and even a phone call which I received at 9pm at night to go over Teddy’s plaque for his cremation urn.
Teddy has since been returned to us, hand delivered by, Pets to Rest, the cremation service used in this regard.
I cannot recommend both of these companies enough. Great service, professionalism and very respectful. Thank you.

Dr Edward came to put my boy to sleep.
Very understanding and patient, explained everything with compassion.
This is such a great service and saves a stressful trip to a clinic.

Thank you Pawssum,

From the first contact, the staff were kind and considerate of what was a horrible time for our family and me.

From first contact, the Veterinary consultation and the final appointment, it was seamless and made it far easier for us.

Our Vet, Dr Kel, was the kindest and most supportive person, anyone could have wished for, her love and kindness to our Sammy, and the family members was outstanding. She explained every step so we were aware and went through a lot of trouble to ensure that we knew Sammy was comfortable.

I would highly recommend Pawssum to anyone who has to go through this horrible time.

Warmest regards,

Jacqui Walsh

We were very happy with the compassionate euthanasia for our Shadow. It was very quick and we believe that Shadow didn’t feel a thing. He went so peacefully.

Service was prompt and compassionate and our beloved family dog did not suffer. Thanks for your assistance.

A heart felt thank you to Dr. Tamara. It wasn’t easy to make the decision to have Gizmo put to sleep after
17+ years. She was one of the family. It was a very sad time, but to be able to hold her while she passed away in her own home was very comforting. Dr. Tamara was amazing. Thank you for your kind words. We will never forget you Dr. Tamara….
Cathy and Brian

Dr Bahaa was very compassionate and helpful during this difficult process. My best mate crossed the rainbow bridge with genuine care and professionalism. Eternally grateful.

I would like to thank the ladies I spoke to on the phone, they were so helpful and thoughtful. Tamara ( the vet) knew the decision I had to make was very difficult but I knew I couldn’t let my Roxy suffer any longer. Tamara talked me through the whole process so I fully understood what was going to happen. Saying goodbye to my little Roxy was the hardest thing I ever had to do, Tamara was so kind and supportive and I appreciate her being there when I said goodbye to my Roxy. My thanks again to the staff at pawssum and Tamara.

Dr Edward was incredibly gracious and kind in helping our sweet girl pass in peace. His kind and thoughtful manner were truly a gift on the worst day of our life; explaining the process and compassionately guiding us through her passing provided reassurance and solace. Pawssum were able to arrange an emergency home visit within hours. Dr Edward’s compassion and grace were truly a blessing.

Emma came out and was so understanding, I cannot fault the service I highly recommend pawssum thank you for being so caring x

Dr Stephen gave our old dog Bailey a lovely quiet and peaceful death at home. There was no distress either for the dog or for us. Thank you.

It was time for my mate Poppy to say goodbye,something she and I did not want to do but had to.
On a friends advice i rang pawssum and right away felt that Poppy would be respected during such a hard time.
Robyn that answered my call was respectful and so good in her care in making the appointments and explaing everything.
Vet Dr Edwaudo was prompt and so good in caring for Poppy during her euthanasia process and in his care for our situation.As my old girl was not very trusting i was reassured when she licked him and he made her relax and allow him to check her.He made me feel better for the decision that the time had come and he understood my tears.
The Animal Welfare League staff that collected Poppy for cremation were respectful of us BOTH also.
In such a difficult time all involved made it more peaceful and I can only highly recommend them all.
Thank you to all for your service that allowed Poppy and I to say goodbye at home with less stress than travelling away from home.

Dr Emma couldn’t have been better. We were under no pressure. It all happened when we were ready. Thank you for putting our Doug the Dog at peace

Thank you so much for Guiding through both times that we have had to say Goodbye to our Darling Peekay in October and our Precious Tilly yesterday. We were raw with Grief and questioning what we were doing but Dr Sharmina gently helped us understand why and what and so we were able to gain a much Appreciated sense of Inner Peace that what we were doing was the right thing to do. Thank you so much Dr Sharmina and I am very sorry that I missed the Name of your Colleague who was as equally supportive and thoroughly professional. Now that we know that you do other Ver services we will be using You for all our Dogs- we thought you only did the Peaceful Euthanasia Services,

Sincerely, The Tam Family

Big thank you for making something that was extremely difficult an easy, simple process. From the people I spoke to over the phone and Dr Emma who came to our home, you showed so much compassion and understanding and willing to help navigate this process as easy as possible for us while we were going through such a difficult time. As hard as it was to say goodbye to our Bella, we thank you!

Could not fault the vet he was so pleasant and does a very good job.

Stephen was professional and patient while my family said good bye to Chubz.
It was a difficult time and Stephen made the process easier.
Highly recommended!!
Thank you again

Stephen was extremely professional and patient while we said goodbye to Ziggy.
It was an intense and emotional moment and we were very grateful we could do it at home.

The pawssum service was absolutely fantastic. There was a quick response from the first phone call to the vet arriving at our house. Dr Shagufta was amazing- calm, caring and wonderful, explaining all steps. We didn’t feel rushed and even our children were included in a lovely and understanding way. What a great service all around in such a difficult time. 🐾❤️

Thankyou Dr Emma. You were wonderful with both myself and our beautiful boy. He’s at peace now, no longer in pain. ❤️

Thank you so much for your help with Dabs on the weekend… please extend my sincere thanks to Dr Bennett for his wonderful care. Kay Sheridan

Making the decision to say good bye to my best mate was extremely difficult, the thought of having to take him to the clinically cold environment of a veterinary clinic was not an option I could deal with.
Pawssum provided a very professional service in my house, my boy passed in his home, on his favorite mat with no stress surrounded by those who loved him. I am very grateful

The respectful and caring manner of all staff concerned made a horrible situation less traumatic than it may otherwise have been. Dr Peter in particular was outstanding and we can’t thank him enough.

With best regards and much appreciation
Beryl Brooks

Dr Stuart was great. He made a horrible moment as good as it could be.. he was very calm and softly spoken but still explained everything that was happening and was going to happen. After it was done he quietly slipped away and left us to grieve. Many thanks.

Appreciated the direct answers to our questions and ease booking with Pawssum in a difficult situation compared to other services who were unclear and ambiguous, often giving the impression they were trying to take advantage of our vulnerability. The agent we spoke with was patient and did their best to support us with making the booking. Thank you.

It was a very difficult time for us but Dr Beshoy was so gentle and caring with Mook, our 13 year old staffy. She passed peacefully and we are very thankful.

Excellent service. Dr Nick was kind and compassionate to both us and our dog. Our dog passed very peacefully and the whole process was a positive experience given the circumstances. I would definitely recommend and use this service again should we need it in the future. Thank you.

The service we received for our gorgeous dog Earl was nothing short of excellent.
Dr Stephen was so thoughtful and gentle and put my partner and I at total ease .
The passing was so painless and done with total respect ,we couldn’t have asked for anything better.
Thankyou so so much Pawssum 👍👍

We knew that the time was coming when we would have to face the reality that it was time for our beautiful little 16-year-old dog to leave this world. We hoped that she would go peacefully in her sleep but of course that never happened. Phoebe was so nervous about going to the vet, so we decided that we would use a home euthanasia service. We are so glad that we did. Dr Stephen came to our house at 11.30 at night to help Phoebe pass away peacefully. She was so calm after the first injection that having the final injection was easier to cope with. Phoebe passed away peacefully in my arms. Dr Stephen was such a kind and considerate person. He made us feel comfortable with the whole process and we cannot thank him enough for his support. I would certainly recommend Pawssum. At a time when you are very emotional, the service and support was excellent. Thank you.

Dr Tamara attended the home for a peaceful dog euthanasia for my beautiful, nearly 12 year old Pup, Kade. It was an incredibly difficult time and the way in which Dr Tamara treated the already delicate situation with kindness and compassion was just what was needed.

Excellent service

For what is definitely the hardest most painful thing I have ever experienced in my life Dr Bahaa was extremely compassionate and went out of his way to try and make the experience as comfortable as possible. He treated my baby boy Douglas with the utmost respect and explained everything that would happen so there were no surprises. I was also given as much private time as I wanted and in no way felt rushed. I’d also like to note that for personal reasons I chose to take Dougie into the clinic and Dr Bahaa was only to happy to accommodate me with any thing I wanted that was going to help me with this devastating time. If you are reading this because you are weighing up your options I would not hesitate in recommending their services.

We had to have our beloved husky put to rest due to illness, he was well cared for and went so peacefully. It was done with dignity and respect,
Thank you, our boy got a dignified ending and is resting peacefully in the great beyond.

Dr Stephen was so gentle, compassionate and considerate whilst we said goodbye to our beautiful family dog Hugo. As far as the service we received we couldn’t have asked for more. Thank you again Dr Stephen.

Thank you so much.
Dr Stuart was amazing and treated the whole procedure with compassion and understanding. My big dog was never stressed and went to the next world without any stress

Dr Stuart was very kind and thoughtful

Very pleased with Dr Bennett who helped to euthanize our beautiful pet dog, with empathy and kindness. Definitely recommend this service.

We would like to give a recommendation to Dr Edward and your team for the care of our very loved pet greyhound Storm Smart on the 22/10/23. On the 21st October our dog Storm lost the use of his back legs and was unable to walk or stand. He had quiet a few health problems one being kidney disease and was on a lot of medication. He was then being currently treated by the Austin Vet Specialist at Mile End who were monitoring him closely with scans, blood tests and medication. Storms legs went on him on a Saturday morning around 9.30. We rang our local vet and they said they were full and to try another vet. We rang another vet and they said to bring him in using a towel. He was in so much pain we could not move him or use a towel as he weighed 40 kilos.No one suggested a mobile vet or could help us further. We searched online and found your company and made an appointment for him which was 10 am the next day. Dr Edward arrived promptly at 10am and quickly assessed the situation. Storm’s condition, age and medication and agreed that the best thing we could do was put Storm down. He advised us that Storm would have no real quality of life. We would like to thank him so much for his very caring and professional manner. What a lovely caring vet. We are so glad we found your company and highly recommend you. Very professional and cannot thank you and your team enough.

Following up on a recommendation for Pawssum services from a neighbouring dog lover has given our darling dog, my true best four legged friend peace at last. Knowing she could be put to rest at home with her family, removed the distress for me and the vet lived up to my expectations in every way possible. Compassionate, professional and and did the very best euthanasia service for my dog, Hope. I recommend Pawssum and the consultation provided by the vet with my whole heart.

The experience we had with your team was beautiful given the circumstances. Both the lovely vet and the staff on the phone were so compassionate and respectful.
Thank you for supporting us through this very difficult time 🙏🏼🐾

The decision that it was time for my elderly dog to go was the saddest thing ever.
Thanks to Dr Tamara and Pawssum for making this a peaceful passing and a little easier xxx
Would highly recommend this service.

It was very difficult for us. The vet that was sent to us was fantastic, he was so caring
And understanding. He made sure that my dog was relaxed before he was euthanised. Thank you for your help.

Dr Bahaa came to our house , having booked him in the month before, I was terrified, I knew it was our only choice, he was perfect in everyway. Gave me and the grandkids time, we never felt pushed, Maggie had some chocolate smarties. She was delivered to us a week later. Beautiful framed paw print, and other things as keepsakes, much appreciated, again thankyou very much

This difficult time was made as easy as possible for us. Emma was absolutely lovely.

Our baby Holly had a peaceful passing in her home . Dr Beshoy was caring and allowed us the time to say goodbye to our girl. They are handling everything for us. It’s a nicer experience than a cold veterinary office.

Pawssum answering the phone at 6.30am Sunday morning was a blessing as it was an emergency. Dr Beshoy was considerate, kind and gentle. I’m so relieved we could say goodbye at home, it’s such a distressing experience, being at home with our own blakets and toys was important. Dr Beshoy wrapped him with his ball, lamb and bear and carried him out like a baby.

Pawssum were very easy to deal with and very compassionate.
Dr Tamara was amazing and very
Kind to my Bella and myself.
Highly recommend Pawssum

Great service and compassion. Communication was very good. Made it easy to say goodbye thank you.

Thank you for a compassionate and thoughtful experience. Dr Cooper showed empathy & kindness to us & our pet & explained everything as he went along. It was peaceful and there was no trauma for anyone involved and he treated our pet with so much kindness & tenderness. Highly recommend this service to anyone who requires it.

Great service, showed compassion and treated our little one with respect through the whole process

We had Dr Stephen visit to help us say goodbye to our WGS. We had a few questions and he was incredibly patient and kind. He was very knowledgeable and sweet with both our sick dog and our (lovely but annoying) husky who wanted his attention.

He also took the body out to the car so we didn’t have to see her once she’d been moved, and was just incredibly considerate.

Thank you for providing such a quick and simple service to assist in a hard time.

Tracey was caring, kind and knowledgeable, as well as very clear about processes and costs during booking over the phone and Dr Kel was overwhelmingly wonderful throughout the euthanasia procedure, she brought a sense of peacefulness with her through the door.

Will thoroughly recommend Pawssum.

Dr Bahaa was very compassionate and caring not only for our old dog but for us as well.

My beautiful dog had leukaemia and started to rapidly decline after hours. Two vets attended the appointment and we’re very accommodating and supportive with the hard decision that had to be made. Dr. Sharmila took the time to ensure I understood the process and was very reassuring and kind. She made a huge difference in what was such a hard time. I am very grateful.

Dr Pete was very caring and respectful, he explained the entire process as we went along and made sure everything was the way we wanted it. We would highly recommend.

At such a difficult time, thank you Dr Beshoy for helping our beautiful girl over the rainbow bridge. My girl passed quietly, calmly, peacefully and for that I thank you. Your compassion and care showed to us was lovely. The aftercare service was more than our expectations. The package I recieved my girl back in was absolutely beautiful. Thank you again. This service is gold. Miss you my girl RIP love

Thanks to Dr Beshoy for sending our boy over the rainbow bridge. It was the hardest day we have had in a long time, the process was explained and not rushed. Run free dear Reg, we love and miss you terribly.