I’m very happy with the end-to-end service I received from Pawssum in Melbourne and will be using them for after hours/home care henceforth. My elderly cat came down with a severe UTI on New Year’s Day — she has stage 1 kidney disease, so waiting a day for her regular vet to be open was simply not an option for me. The staff on the other end of the line were patient and kind, and I appreciated receiving notifications updating me on the booking and timing of her vet visit. Within hours she was medicated by a kindly vet named David that she took to instantly. They’ve also been great with follow ups. Recommend!